Please see each individual item on turn-around time frame . Also once you’ve processed your order(s) and payment is cleared you will receive a shipping tracking information.
We ship all our wigs, wefts and or accessories by UPS Express ,FedEX and or DHL Shipping.
*Due to COVID-19, shipping delays are occurring across the world. Due to these current conditions, you may experience shipping delays and longer response times. We are working diligently to get back to normal operations and appreciate your patience and understanding.
It will take approximately 2-4 business days to arrive in USA/Canada, and approximately 4-6 business days to arrive elsewhere. Business Days are Monday – Friday, Observed Holidays are not considered normal business transit days.
LARGE QUANTITY ORDERS – WILL FACE EXTRA TRANSIT TIME , PLEASE INQUIRE WITHIN INFO@LACEFRENZY.COM
PLEASE NOTE WE DO NOT SHIP TO P O BOXES OR APOS (SIGNATURE IS REQUIRED THEREFORE , A PHYSICAL ADDRESS IS REQUIRE DURING CHECKOUT) .
WE ARE NOT RESPONSIBLE FOR INACCURATE SHIPPING ADDRESSES ONCE ENTERED IN YOUR CHECKOUT CART ( ALL APT, SUITE NUMBERS SHOULD BE INCLUDED).
IF ANY SHIPPED ITEM(S) ARE UNDELIVERED DUE TO CUSTOMER EITHER ENTERING INCORRECT ADDRESSES OR NOT PRESENT TO RECEIVE PACKAGE AND PARCEL IS RETURNED TO OUR WAREHOUSE, YOU, THE (CUSTOMER) WILL BE HELD RESPONSIBLE FOR NEW SHIPPING FEES TO HAVE THE PARCEL REDELIVERED AT A LATER DATE..
After production , and once production images are emailed for approval. The approximate time frame for shipping will be as below
ALL CUSTOMER APPROVED CUSTOM HAIR PIECES AND WIGS ARE FINAL SALE
USA ORDERS: 2-4 business days
INTERNATIONAL ORDER: 3-5 Business Days
A Delivery Confirmation and Tracking Number will be emailed to you once shipped. The status of your delivery can be viewed via either UPS, FedEX, DHL websites.
All wigs will be shipped to the billing address listed on your credit card statement , to avoid fraudulent orders, which we do prosecute to the highest extent of the law. However, if you are in the USA and your wig must be sent to another address you will need to email customer service for further instructions firstname.lastname@example.org
SIGNATURE REQUIRED ON ALL PACKAGES
INTERNATIONAL CUSTOMS CLEARANCE POLICY
We at Lace Frenzy DO NOT assume ANY responsibility for clearing products / items at your Country’s Customs Offices.
That is solely the responsibility of “you” the customer.
Holiday Observation and Shipping
Please note in the event you place an order on the day before or on a National Holiday, we will start processing your order on our next business day. Also there will be some shipping delays during major holiday seasons. We advise if you need orders processed faster to contact customer service prior to placing your order.
FOR CUSTOM UNIT ORDERS
The delivery and production time frames are listed below:
- Standard: 22-36 days to produce + 2-4 Business Days
Depending on the complexity of certain custom hair pieces will require EXTRA PROCESSING TIME. Inquire before processing orders .
WE ARE NOT RESPONSIBLE FOR MISSING ANY “PRE- ARRANGED EVENTS” AND DELAYS IN SHIPMENT. ON CUSTOM HAIR PIECE ORDERS
Wig Accessories (Including lace frontals, top closures, machine wefts, hand-tied wefts, skin wefts, bulk hair and pre-tipped hair),
The delivery time is below:
- Normally: 15-20 days to produce + Shipping Time Frame
Some orders can be placed as rush depending on the product always inquire within email@example.com or call (347)-871-5223. Chat with a Live Operator