Ordering with us at Lace Frenzy Wigs and Hair Extension is simply easy !

  • Find a product/ products you would like to order
  • Select the options from (hair color, lace color , hair length, cap size etc)
  • Add item(s) to cart
  • PLEASE NOTE SHIPPING FEES WILL APPLY ONCE DESTINATION/ BILLING ENTERED.
  • Enter discount / coupon code (click apply)
  • Follow the one step(proceed to checkout) checkout page
  • Agree to terms and conditions (check box)
  • Proceed to selected payment method
  • Now available Paypal Bill Me Later option ( buy anything over $99 and pay small increments over a 6 months period) 
  • Don’t have a Paypal account you may select secondary payment option  to pay with credit/debit card directly.
  • Select pay now
  • Order(s) Processing notifications will be emailed, after  successful transaction.
  • Shipping Time-frame differs by destination and the kind of product purchased. (Some products will ship separately).
  • Tracking Number(s) will be emailed once generated and order processing is completed.

 

Back- Ordering/ Pre-Ordering

  • How long does it take to get a back-ordered or Pre-Ordered item?
Back orders. “Back-order” / “Pre-Orders” means that one or more of the items on your order are currently out of stock. We will go ahead and ship the merchandise that is in stock, and will back order the rest for 60 days unless you request to have the order held for longer, or until the item is available.
  • What is a back ordered item?
A customer order that cannot be filled when presented, and for which the customer is prepared to wait for some time. The percentage of items back ordered and the number of back order days are important measures of the quality of a company’s customer service and the effectiveness of its inventory management.
  • How long does it take to get an item on back order?
In most cases, you can expect delivery 7- 8 weeks (depends on the type of hair piece) after the item becomes available. If your order includes both in-stock and back ordered items, the back ordered portion will be shipped at no additional charge. Delivery might take longer for some items.
  • What does it mean when something is on back order?
“Back order” is a common phrase in trade and commerce to mean to place an order for a product that is temporarily out of stock. So something that is out of stock for the time being needs to be back ordered.

Facing issues processing your order? We are here to assist you. Please contact customer service at (347)-871-5223 (if busy leave a message) or email info@lacefrenzy.com. You can also chat with the Live operator below (lower left hand corner) !

AS OF SEPTEMBER 2016 –

WE WILL NO LONGER ACCEPT “RUSH ORDERS” ON  ANY SILK TOP WIGS | SILK BASE HAIR PIECES |THIN SKIN WIGS AND THIN SKIN HAIR PIECES !

Shipping Details 

USA Orders : Arrives 2-4 Business Days standard (please note as a safety to your order all shipment will require a signature, unless you take responsibility to have item(s) “left at door”). To make that option you may request that by adding to message to merchant at check-out. IF ORDERS ARE PLACED ON OR BEFORE ANY HOLIDAY OBSERVED – YOUR ORDER WILL BE PROCESSED ON THE NEXT BUSINESS DAY.

 

INTERNATIONAL ORDERS– Orders will arrive within 3-5 Business Days (please note as a safety to your order all shipment will require a signature, unless you take responsibility to have item(s) “left at door”). To make that option you may request that by adding to message to merchant at check-out. IF ORDERS ARE PLACED ON OR BEFORE ANY HOLIDAY OBSERVED – YOUR ORDER WILL BE PROCESSED ON THE NEXT BUSINESS DAY.

PLEASE NOTE WE DO NOT SHIP TO P O BOXES OR APOS (SIGNATURE IS REQUIRED THEREFORE , A PHYSICAL ADDRESS IS REQUIRE DURING CHECKOUT). IF ORDERS ARE PLACED WITH P.O BOXES OR APOS , SAID PURCHASE ORDERS WILL CANCELLED AND REFUNDED.

 

WE ARE NOT HELD RESPONSIBLE FOR INCORRECT SHIPPING ADDRESSES ENTERED IN YOUR CHECKOUT CART . PLEASE ENSURE ALL APARTMENT NUMBERS ARE ENTERED TO ENSURE ACCURATE DELIVERY.

More Details on Ordering Lace Frenzy Wigs And Hair Extensions Products

In-Stock Items

-Our products are frequently updated, for in-stock availability.

Large Quantity of Purchase Orders will be subjected to additional days for processing.

Custom Items- CUSTOMIZED TO YOUR PREFERENCE 

-THESE ITEMS ARE HAND-MADE CUSTOMIZED PIECES

ALL CUSTOM HAIR PIECES AND WIGS ARE FINAL SALE !!

These items are ordered to be customize by shoppers preferences. Our customized products takes approximately  8 weeks or more  (depending on the complexity of customer request) to complete and once completed it will take an addition 2-6 business days to arrive to your shipping address (DEPENDING ON DESTINATION).

ALL CUSTOMER APPROVED CUSTOM HAIR PIECES AND WIGS ARE FINAL SALE!

As a incentive to our shoppers for customize orders, once a custom order is completed you will receive an email update of your order with the ACTUAL photos of the product before packaging and shipping out.

 

If you have any questions feel free to contact customer service at (347)-871-LACE or email info@lacefrenzy.com. 

 

CUSTOMER SERVICES HOURS OF OPERATION

MON- FRIDAY 10AM – 7PM EASTERN TIME

SAT- SUNDAY CLOSED